PATCHS coming soon.........
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IMPORTANT PATIENT INFORMATION
We are extremely busy at the moment please consider all health options that are available in the community if you think you need to see a health professional:
- Your local pharmacist can help with any advice and medicines for minor illnesses and injuries and most have a room where you can discuss issues with pharmacy staff without being overheard. Pharmacists are also trained to tell you when your symptoms mean you need to see someone at your GP Practice
- Go online at 111.nhs.uk if you urgently need medical help or advice and it’s not a life threatening situation. With NHS111 online you can:
- find out how to get the right healthcare in their area, including whether you need to see a GP or seek urgent care
- get advice on self-care
- get a call back from a nurse, doctor or other trained health professional if you need it
- Your local urgent treatment centres are open 365 days a year and can treat non-life-threatening illness and injury and has x-ray facilities. The two nearest to Warrington are Widnes and Runcorn
- Please keep A&E free for those who really need it and only attend A&E or call 999 for a life-threatening illness such as choking, chest pain, blood loss or open fractures. If you attend A&E and your condition not deemed to be life threatening, you will be advised of other local services that are more suitable for you
- Also remember self-care. The majority of people feel comfortable managing everyday minor ailments like coughs and colds themselves, particularly when they feel confident in recognising the symptoms and have successfully used over-the-counter medicine before. More information about how to treat many common conditions at home can be found on the national NHS website: nhs.uk/conditions
PATIENT INFORMATION
E-consults will now switch off once the surgery is fully booked for the day and will re-open again at 08.00 the next working day. If you feel you cannot wait until the following day please call the surgery or NHS 111. We now offer appointments at extended access service which is available evening and weekends.
FLU SEASON IS UPON US!
Flu vaccinations will be available in September if you are eligible please contact the Surgery the first week in September to BOOK your appointment!
IMPORTANT PATIENT INFORMATION
PLEASE BE AWARE THAT WITH IMMEDIATE EFFECT PRESCRIPTION REQUESTS SHOULD NOT BE SUBMITTED VIA E-CONSULT - YOU SHOULD EITHER USE ONLINE SERVICES OR WRITTEN PAPER REQUESTS ONLY. ANY PRESCRIPTION REQUESTS SENT VIA ECONSULT WILL BE RETURNED.
ALSO AS FROM 1ST SEPTEMBER 2022 WE WILL NO LONGER ACCEPT PRESCRIPTION REQUESTS VIA EMAIL.
IF NOT ALREADY PLEASE SIGN UP TO ONLINE SERVICES WHICH IS THE SAFEST, MOST SECURE AND ACCURATE WAY TO REQUEST YOUR MEDICATION
THANK YOU
Non NHS Services - Private Work
REQUESTS FOR ANY PRIVATE WORK WILL TAKE AT LEAST 28 DAYS TO PROCESS
PLEASE ENSURE THAT YOUR REQUESTS ARE SUBMITTED ALLOWING FOR THIS PROCESSING TIME
PAYMENT NEEDS TO BE IN ADVANCE OF WORK AND IS CASH ONLY
PRIVATE MEDICALS ARE CURRENTLY SUSPENDED
IMPORTANT INFORMATION
For patients who have a history of chronic disease -Blood Pressure, Asthma, Heart Disease, COPD, Diabetes, Stroke - we are resuming our annual reviews.
Please ensure you request a blood form and make an appointment for your review in your BIRTHDAY MONTH
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IMPORTANT PATIENT INFORMATION
Local NHS launches consultation on plans to enhance Warrington’s extended access service
Warrington’s five Primary Care Networks (PCNs) have launched a consultation on Warrington’s extended access service to ensure proposed plans meet the needs of local residents. You can find out more information regarding PCNs via the NHS website PCN page: https://www.england.nhs.uk/primary-care/primary-care-networks/.
At the moment all GP practices must provide some additional appointments every week before or after normal opening times (8.00am – 6.30pm) for their own patients; this is known as extended hours.
In addition, Clinical Commissioning Groups must make sure that patients can access appointments with primary care clinicians and staff in convenient locations across the town again outside of the hours that you can go to your registered practice; this is known as extended access.
From October 2022 NHS England has also decided that these two services should come together and form one service that will be known as Enhanced Access, therefore the Primary Care Networks in Warrington are consulting with their patient populations to ensure the new enhanced access service is fit for purpose and meets the needs of Warrington patients.
What is changing?
Your Primary Care Network currently offers some appointments at Bath Street Health and Wellbeing Centre. Our new proposal offers a “hub and spoke” model of care, with the aim of allowing patients to access primary care in their locality.
Currently the service at Bath Street is operated at a fixed location. The proposed ‘hub and spoke’ model will offer appointments from various practices across the PCN (known as the spokes) and Orford Jubilee Neighbourhood Hub, 1st floor, Jubilee Way, Warrington, WA2 8HE, (known as the “hub”).
Orford Jubilee Hub has been chosen for a number of factors:
- bus routes are available to the site, with the bus stop at the front of the building.
- Large car park, which is free of charge if your visit is under 3 hours, giving ample time for patients to ensure all their concerns are addressed and do not feel rushed.
- ample clinical rooms are available, which will enable the service to expand over time. A variety of primary care services will be available, including blood collection, smears etc.
Before the service launches in October 2022, Warrington’s PCNs are asking people to consider whether the following are convenient:
- Times of appointments
- Appointment days
- Location of appointments
You can access the extended access service consultation on NHS Warrington CCG’s website including the consultation document and FAQs.
For more information and queries, please email warccg.halccg.commseng@nhs.net.
The closing date is Tuesday 26th July 2022
*Please note that as this is an ongoing consultation, FAQs will be updated where necessary.
Please click link below for further information:
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Cheshire and Merseyside My Way Diabetes
A FREE service that helps you manage your diabetes, and improve your quality of life.
To access MyWay Diabetes:
1. Register (or login) for
a) Secure access to your personal diabetes health records displayed via easy-to-understand dashboards, and linked to information and advice to help you decide on priorities for your health. Registration guide here.
b) NHS accredited eLearning courses that you can complete in your own time, covering type 1, type 2, gestational diabetes, those at risk of developing type 2 diabetes, and a range of other useful topics.
In addition:
2. MyWay Diabetes provides over 200 open-access multi-media diabetes resources and multi-language content.
MyWay Diabetes is recommended and fully funded by your local NHS Organisation. Register today!
Link to My Diabetes online:
https://cm.mydiabetes.com/elearning/
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Zero Tolerance Policy
The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.
The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.
In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:
- Using bad language or swearing at practice staff
- Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
- Verbal abuse towards the staff in any form including verbally insulting the staff
- Racial abuse and sexual harassment will not be tolerated within this practice
- Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
- Causing damage/stealing from the Practice's premises, staff or patients
- Obtaining drugs and/or medical services fraudulently
We ask you to treat your GPs and their staff courteously at all times.
Removal from the practice list
A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.
Removing other members of the household
In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.
Important Patient Notice
As from Monday 21st June 2021 eConsults will be switched off at 6.30pm every evening until 8.00am the next day - on Friday evening they will switch off at 6.30pm and resume 8.00am Monday. Whilst you will be unable to submit an eConsult when switched off access to the self - help and pharmacy advice will still be available.
Please do not contact the surgery with regards to an eConsult that has already been submitted as all eConsults will be responded to by 6.30pm the next working day for Clinical advice and within 3 working days for administrative advice. However if your condition worsens since submitting your request then please contact the surgery on 01925 631132 or ring 111. If you have a life threatening medical emergency please dial 999
Please note eConsults are to be used for Non Urgent medical conditions only
Extended access appointments Pre-bookable evening and weekend appointments with a local GP are available from 6pm-8pm Monday-Friday, 8am-4pm Saturdays and Sundays 10-2pm at Bath Street Health and Wellbeing Centre. Easily accessible, the Health and Wellbeing Centre is in the town centre and has links to public transport on the town’s main bus routes. To access an out of hours’ appointment or to sign up for GP online access please call your own GP who will arrange the appointment for you. Please be aware that you will need to consent to share your medical record with the service.
GP out of hours service The out of hours GP service is open Monday to Friday 6.30pm - 8.00am and weekends and public holidays 24 hours a day. The emergency GP out of hour’s service in Warrington provides urgent healthcare services for patients who feel their illness cannot wait until their GP surgery re-opens. To access, please call NHS 111.
Where are Out of Hours and Extended Access appointments held? Bath Street Health and Wellbeing Centre, Legh Street, Warrington, WA1 1UG
These services are commissioned by Warrington CCG
Greenbank Surgery
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Serving You
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
(Site updated 21/03/2023)