Patient Notice
On Monday 25th May 20 the surgery will be open between 8am – 12pm if you have a medical need that cannot wait until Tuesday. If you need to contact us please complete an eConsult or ring the practice
Update 26/3/20
As from Friday 27/3/20 the surgery will temporarily be closing between 1pm -2pm - if you need to speak to a GP urgently during these times please call 07729459804
Covid -19 Update 23/3/20
NHS England will be contacting directly by letter patients in the highest risk group regarding Covid-19 infection. As of 21/3/20 patients in this group include:
Solid organ transplant recipients
- People with specific cancers:
- People with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer
- People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are any stage of treatment
- People having immunotherapy or other continuing antibody treatments for cancer
- People having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors.
- People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs
- People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD
- People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections(such as SCID,homozygous sickle cell disease
- People on immunosuppression therapies sufficient to significantly increase the risk of infection.
- People who are pregnant with significant heart disease, congenital or acquired
- All patients on the following medications have been centrally identified and will be contacted via letter:
- Azathioprine
- Mycophenolate (both types)
- Cyclosporin
- Sirolimus
- Tacrolimus
IMPORTANT -COVID 19 UPDATE
We are now operating controlled access to the surgery via the intercom system only; this is to protect patients and staff at this difficult time. All routine face to face appointments have been cancelled in line with Public Health guidance with regard to the corona virus situation. Online appointment booking of appointments has also been suspended.
Please do not come to the surgery unless a member of staff has told you to attend.
Please contact the practice using eConsult (see below).
We understand that this is a worrying time for all but please be assured that we will continue to make sure that all of our patients get the care that they need.
HOW TO BOOK AN APPOINTMENT OR COLLECT A PRESCRIPTION HAS CHANGED
APPOINTMENT BOOKING
YOU WILL NO LONGER BE ABLE TO MAKE APPOINTMENTS AT THE RECEPTION DESK UNDER ANY CIRCUMSTANCES
If you wish to make a same day appointment for an acute condition or a routine GP appointment, you can complete an eConsult. The eConsult system can be accessed by clicking the 'get started' tab in the box below. It is an easy to use system and you do not need to be the registered patient to access it. A doctor will triage your request and let you know the most appropriate course of action; this may be telephone advice, a face to face consultation, a prescription or referral etc. Please be vigilant for a telephone call or text reply. You may also still call the surgery to make an on the day appointment.
If you wish to make a routine appointment for a review such as Asthma check or Diabetic check with the Practice Nurse these appointments can still be made over the telephone.
ONLINE BOOKING
We have temporarily suspended the online booking system as all appointment requests must be triaged due to ongoing concerns around COVID-19 (Coronavirus). This is to ensure that we are able to fully assess risk before appointments are booked at the surgery. Patients are advised to seek advice via our e-consult service which can be accessed from the 'GET STARTED' button below
PRESCRIPTIONS
WE WILL NO LONGER BE OFFERING PRINTED PRESCRIPTIONS; THIS IS TO AVOID PATIENTS COMING INTO THE SURGERY UNNECESSARILY.
Patients must select a nominated pharmacy for the electronic prescription to be sent to. If you do not already have a nominated Pharmacy, please ask reception staff or contact the Chemist of your choice and advise them you would like to nominate them.
FIT NOTES/SICK NOTES / MED3
Any Fit Notes/Sick Notes/Med3 forms issued by a GP will no longer be available to collect from the surgery; these will now be sent out in the post to patients
IF YOU ARE SELF ISOLATING OR IN QUARANTINE DUE TO THE CORONA VIRUS YOUR DOCTOR WILL NOT BE ABLE TO ISSUE A SICK NOTE.
Please refer to the attached letter for a detailed explanation, which you may wish to print off for your employer, or click on the following link for an isolation note: https://111.nhs.uk/isolation-note/
BLOOD FORMS
Blood forms will no longer be available to collect from the surgery these will be posted out to patients
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Extended access appointments Pre-bookable evening and weekend appointments with a local GP are available from 6pm-8pm Monday-Friday, 8am-4pm Saturdays and Sundays 10-2pm at Bath Street Health and Wellbeing Centre. Easily accessible, the Health and Wellbeing Centre is in the town centre and has links to public transport on the town’s main bus routes. To access an out of hours’ appointment or to sign up for GP online access please call your own GP who will arrange the appointment for you. Please be aware that you will need to consent to share your medical record with the service.
GP out of hours service The out of hours GP service is open Monday to Friday 6.30pm - 8.00am and weekends and public holidays 24 hours a day. The emergency GP out of hour’s service in Warrington provides urgent healthcare services for patients who feel their illness cannot wait until their GP surgery re-opens. To access, please call NHS 111.
Where are Out of Hours and Extended Access appointments held? Bath Street Health and Wellbeing Centre, Legh Street, Warrington, WA1 1UG
Greenbank Surgery
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Serving You
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
(Site updated 21/05/2020)