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Noticeboard

Next PPG Meeting will be held on Monday 9 July 2018 at 2pm - anyone wishing to join the Forum please speak to Receptionist on duty

 

Warrington CCG Policy regarding over the counter medicines for schools and nurseries, please click below:

Over the Counter Medicines for Schools and Nurseries

Are you a Military Veteran?  If so, please let us know for further information

https://www.gmmh.nhs.uk/military-veterans-services

 

 

Would you recommend the surgery to someone close to you ? Please complete the online questionaire or in person at the Surgery. 

Please do not email a request for a call back or put a call back request on the online feedback forms - the emails/feedback forms are not checked on a daily basis and we will not be able to process this request.

 

All patients are advised to please read about the NHS CARE DATA PROGRAMME or SUMMARY CARE RECORD in the further information section. This national programme has requested some of your information is shared to improve healthcare. You have a choice to opt out of this. Please read carefully and contact the surgery reception staff for further information or to opt out.

Practice Policies & Registrations

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

How we use your medical records leaflet

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Freedom of Information Leaflet

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

DATA SECURITY AND PROTECTION POLICY

Data Security and Protection Policy

 



 
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